Privacy Policy
Sussex Candles website is owned by Sussex Candles, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Sussex Candles, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Sussex Candles website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Sussex Candles, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via sales@sussexcandles.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to sales@sussexcandles.com.
Frequency Asked Questions
What are your Hours?
We work 9 to 5 Mon to Fri
What are your Emails response times
All emails received will be responded within 24 hours
What are your candles made of?
Sussex Candles are made with all-natural soy wax, braided cotton wicks, and scented oils/fragrance. No other additives.
Where do you get your materials?
We source all of our materials from companies here in the United Kingdom.
Why should I trim the wick and only burn your candles for 4-5 hours at a time?
These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So, the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster.
Keeping the wick trimmed and burning 4-5 hours at a time slows everything down so you get a longer burn time.
Additionally, burning your candle for 4-5 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximise your candle’s scent when lit. It will also prevent your candle from “tunnelling” or burning a hole down the centre of the candle while leaving a ring of un-melted wax along the inside of the container.
Can I collect my Candles?
Unfortunately, we do not accept personal collections.
How long do your candles last?
As long as you keep the wick trimmed and only burn them for 4-5 hours at a time, our 8oz (226g) Sussex Candles last approximately 40+ hours.
Where are your candles made?
All our candles are hand-poured and hand-packaged in our workshop in West Sussex.
How quickly will my order ship?
We make every effort to ship your orders, within 3 working days, if we receive the order before noon and if the Candle is in stock.
There may be times when we need to make the candle on the hop, due to low or no stock. If this is the case, your special made candle, will be shipped out within 5 working days.
By default, our packages do not require a signature. If you would like your order to require a signature for delivery, please include your request in the “notes” section of the checkout page, a small charge may occur?
What makes an all-natural soy wax candle different?
While paraffin wax is refined from crude oil, soy wax is made from soybeans. It is a completely renewable resource. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles will also last longer.
Why has my WOOD WICK candle got a very low flame?
If your wood wick candle won't stay lit it's probably because the wick is too long, or it needs to be trimmed clean of charred material. The flame is drawing the wax upwards through the wick, so if it's not trimmed short and clean, the wax can't make it to the flame.